Shipping & Returns

We are commited to 100% Customer Satisfaction

If you are not happy with a product you just bought from us, or you simply changed your mind, or whatever the reason is, we will try to make you 100% satisfied for doing business with us.  This means the following:

  • 100% refund on products purchased within 30 days of delivery for all products* returned in "new, un-opened" condition.
    *This policy does not apply to Custom Orders and items listed on the ‘Specials’ page, except for the new products listed under 'Weekly Specials', which are qualified for 100% refund of the purchase price.

  • Returns and Exchanges for opened boxes, and used items that are still in a new, re-sellable condition are also acceptable within 30 days of delivery**. 
    There is a 20% percent restocking fee for all open box/used products. An additional percentage may be deducted from your refund if there are obvious signs of use, damages, etc.
    **Custom Orders, Items listed on the ‘Specials’ page, Parts and Accessories do not qualify for a return under the ‘open box’ policy.

IMPORTANT information for Remote Customers (Internet, Phone Orders, etc):

  • Please check your shipment carefully before signing the delivery.  Any visible damage on the box should be entered into the courier's log.  Our shipments are properly packaged but sometimes damage can occur through transit.  Shipments are insured and all damage should be reported to the Shipping Agency.

  • Please check the content of the shipment upon receiving your order.  We try our best not to make mistakes, but nobody is infallible.  Please report any missing items within 7 days from delivery date.

  • If you for some reason need to return your purchase it is important to request our RA (return authorization) number first by phone at 604-694-2453 or by sending us an email to info@jvbike.com.
    The cost of shipping from and back to us is unfortunately non-refundable.

  • Please package all returns properly.  Even if you insure your shipment a Shipping Agency may refuse to pay for any damages if the shipment was not properly packaged according to their standard.

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